AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.

Avaya recommends using phones that support Auto Answer. You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected.

Avaya IP Office SoftConsole

To validate this, use the https: This functionality is only available to customers and partners who are logged in. The more exact the phrases are to the actual title or string of text in a document, the better the results. You will receive a confirmation email upon approval.

However, you can open Service Requests now by accessing the “Service Requests” tab. IP Office SoftConsole users can simultaneously view caller information, directory information for softdonsole routingheld calls and company-wide phone status.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.


Enclose exact words or phrases in double quotes.

Distributor functionality is only available to Employees or to Avaya Distributors ocfice are logged on and have Sold To’s associated to their login. SoftConsole supports the following features: Latest Release Notes There are no results available right now.

SoftConsole User

However, you may also access any Avaya Learning page by doing the following: If you do not have access to aavya Sold To, contact your Company Administrator. To validate your profile, use the https: This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. Community Support Forum DevConnect.

The WebSocket protocol is bidirectional between the client and the server. Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login.

Your Company Administrator is reviewing your request in order to approve your login.

Avaya Support – Products – IP Office SoftConsole

Tips for Searching Avaya Support A good query consists of three things: SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing xoftconsole calls Adding users to a conference Adding text to a call Door release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.


In a hosted environment, WebSocket communication provides security. Serial Number can not be same. Yes No Ask Me Later.

With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. Technical Solutions Recommended Solutions There are no results available right now. We are set up for collaborating with you with screen sharing and Web Talk.

Your support registration has been received and is in the approval process. Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected.

IP Office SoftConsole

Would you like to chat with sooftconsole of our Support Agents? Videos and Tips on using the Avaya Support Offide can be found here. If this feature is used, the PC requires a sound card and speakers. Users can use instant messaging features provided by Avaya one-X Portal, if available.

It also provides login options for back-up operator PCs. Download Search Describe the download: Sound and media files can be associated with calls. It can be purchased with the Receptionist user license.

Technical Solutions There are no results available right now. Search within a Product Document Type Enter. As the communication is done over port 80 or same port used for Odficethere are no issues with firewall traversal. Technical Solution Search Enter.